Terms & Conditions

1. Company Information

2. Privacy Policy

Rust Rides respects and protects customer privacy in accordance with GDPR and international privacy standards. The company may collect and process:

• customer contact information
• booking data
• passenger names
• flight details
• operational communications
• payment references
• dispatch data
• IP addresses
• cookies
• browser information
• customer feedback
• driver operational data

Personal information is processed strictly for operational, legal, safety, service quality, fraud prevention, and transportation coordination purposes.

3. Legal Basis for Data Processing

Rust Rides processes personal data under:

• contractual necessity
• legitimate business interests
• legal obligations
• customer consent where applicable

Operational partners, dispatchers, affiliated drivers, OTA platforms, hotels, and subcontractors may process operational data where necessary for transportation fulfillment.

4. Data Sharing & Third Parties

Rust Rides may share operational information with:

• OTA platforms
• travel agencies
• hotels
• payment processors
• dispatch systems
• licensed transportation providers
• affiliated drivers
• airport service providers
• government authorities where legally required

Rust Rides does not sell customer data to unauthorized third parties.

5. International Operations

Rust Rides may operate directly or through affiliated transportation providers and subcontractors in multiple countries. All affiliated providers are expected to comply with local transportation laws, insurance requirements, licensing obligations, and operational standards.

6. Operational Standards

Rust Rides maintains internal operational standards including:

• 24/7 dispatch support
• airport monitoring
• GPS driver monitoring
• flight tracking
• internal quality assurance
• driver onboarding
• driver verification
• emergency coordination procedures
• customer issue escalation systems
• performance tracking

Operational procedures may vary depending on region, airport regulations, local laws, and partner platform requirements.

7. Driver Standards Policy

All affiliated drivers and transportation providers are expected to maintain:

• valid transportation licenses
• legally required insurance
• operationally safe vehicles
• professional behavior
• clean vehicle standards
• punctuality
• operational communication availability
• compliance with local regulations

Drivers may be suspended or removed from operations for repeated delays, customer complaints, safety violations, abusive behavior, fraudulent activities, or operational non-compliance.

8. Refund Policy

You can cancel your booking free of charge up to 24 hours before the scheduled pickup and receive a full refund. Cancellations are made using the link in your confirmation email.

• cancellations more than 24 hours before pickup: full refund
• cancellations within 24 hours of pickup: not available online — please contact us directly
• no-show bookings: non-refundable
• refunds are issued to your original payment method via our payment processor (Stripe)

Refund processing times may vary depending on your bank or card provider, typically a few business days. Partial refunds may apply in certain operational circumstances.

9. Airport Waiting Policy

Airport transfers may include complimentary waiting time depending on:

• airport
• booking category
• vehicle type
• OTA platform conditions

Passengers are responsible for providing accurate flight information, maintaining communication availability, and informing support regarding delays. Additional waiting charges may apply after complimentary waiting time expires.

10. Supplier & Partner Cooperation

Rust Rides may cooperate with OTA platforms, travel agencies, hotels, affiliate systems, subcontracted transportation companies, local transportation providers, and API integration partners. All partners are expected to comply with:

• confidentiality obligations
• operational standards
• customer service expectations
• transportation laws
• anti-fraud procedures

11. Service Level Standards (SLA)

Rust Rides maintains operational SLA principles including:

• rapid response procedures
• 24/7 support
• airport operational monitoring
• emergency issue escalation
• driver assignment monitoring
• quality assurance procedures

Operational response times may vary depending on airport disruptions, force majeure, local traffic conditions, and governmental restrictions.

12. Fraud Prevention & Risk Management

Rust Rides actively monitors suspicious bookings, payment fraud, abusive behavior, false compensation claims, operational manipulation, and account abuse. The company reserves the right to:

• suspend accounts
• cancel bookings
• request verification documents
• cooperate with authorities where legally required

13. Confidentiality & Data Protection

All operational data, customer information, pricing structures, driver information, and internal systems are treated as confidential. Employees, dispatchers, contractors, and affiliated providers may be subject to confidentiality obligations.

14. Terms & Conditions

Bookings are subject to operational availability. Passengers are responsible for:

• providing accurate booking information
• respecting drivers and vehicles
• complying with transportation laws
• remaining reachable during transportation operations

15. Pricing & Additional Charges

Additional charges may apply for:

• route changes
• additional stops
• waiting time
• excess luggage
• vehicle damage
• special operational requests
• night operations where applicable

16. Limitation of Liability

Rust Rides shall not be liable for:

• traffic delays
• airport disruptions
• missed flights
• weather conditions
• force majeure events
• strikes
• governmental restrictions
• indirect business losses

Liability may be limited to the value of the booked transportation service where permitted by law.

17. Website Usage & Intellectual Property

All website content, software systems, logos, operational materials, graphics, branding, dispatch systems, and documentation remain the intellectual property of Rust Rides unless otherwise stated. Unauthorized use is prohibited.

18. Cookie Policy

The Rust Rides website uses only strictly necessary cookies:

• a cookie that stores your cookie consent choice (cc_cookie)
• a cookie that remembers your selected language (locale)

We do not use analytics, advertising, or tracking cookies. You can review or change your choice at any time via the “Cookie settings” link in the footer.

19. Accessibility & Non-Discrimination

Rust Rides aims to provide services professionally and fairly regardless of:

• nationality
• race
• religion
• gender
• disability
• sexual orientation

Operational limitations may apply depending on regional transportation regulations and vehicle availability.

20. Corporate Compliance Statement

Rust Rides continuously develops:

• operational infrastructure
• dispatch systems
• driver networks
• API integrations
• OTA partnerships
• quality assurance systems
• customer service operations

The company aims to maintain international industry standards for transportation operations.

21. Final Legal Disclaimer

This document establishes a professional operational and legal framework for:

• website publication
• partner cooperation
• OTA integrations
• supplier onboarding
• customer operations
• transportation services

Specific OTA platform rules, local regulations, supplier agreements, or partner contracts may supplement or override certain provisions where legally required. Rust Rides reserves the right to modify operational standards, legal documentation, and company policies without prior notice.